However, before filing a formal complaint we encourage the resident or his representative to first speak to the coordinator or management to express his concerns and or dissatisfaction. They will do everything in their power to give satisfaction.
In case of dissatisfaction of the answer or at any time it is possible to communicate with the Commissioner to file a complaint.
The local Commissioner is responsible for the application of the procedure and the examination of the complaints filed in our establishment.
The Commissioner holds all the freedom and independence necessary to carry out his functions. She is there to listen to you and to ensure that your rights are respected. Following the review of a complaint, she addresses recommendations to the management.
The duties of the Commissioner are defined by the Loi sur les services de santé et les services sociaux.
They are:
- To receive and examine your complaint
- To ensure respect of your Rights
- To promote by so the quality of services
- To help you in formulating your complaint if necessary or to support you in any other approach to your complaint.
To reach the local Commissioner
Carole Gagnon
Tel: (450) 627-7990 ext. 249
