Sante Courville

CHSLD Nursing Homes in Laval and Waterloo

Waterloo : +1 (450) 539-1821 Laval: +1 (450) 627-7990
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Complaints

Complaints
In case of dissatisfaction of care or services received or if you feel that your rights where not respected you can file a complaint to the local Quality and complaints Commissioner in accordance with the Régime d’examen des plaintes that ensures that the rights of the Residents are respected and by doing so improves the quality of services.

However, before filing a formal complaint we encourage the resident or his representative to first speak to the coordinator or management to express his concerns and or dissatisfaction. They will do everything in their power to give satisfaction.

In case of dissatisfaction of the answer or at any time it is possible to communicate with the Commissioner to file a complaint.

The local Commissioner is responsible for the application of the procedure and the examination of the complaints filed in our establishment.

The Commissioner holds all the freedom and independence necessary to carry out his functions. She is there to listen to you and to ensure that your rights are respected. Following the review of a complaint, she addresses recommendations to the management.

The duties of the Commissioner are defined by the Loi sur les services de santé et les services sociaux.

They are:

  • To receive and examine your complaint
  • To ensure respect of your Rights
  • To promote by so the quality of services
  • To help you in formulating your complaint if necessary or to support you in any other approach to your complaint.

To reach the local Commissioner

Carole Gagnon

Tel: (450) 627-7990 ext. 249

CGagnon-sante-courville

Santé Courville
de Laval

5200, 80ème Rue
Laval, QC
H7R 5T6
Tel: +1 (450) 627-7990
Fax: +1 (450) 627-7993

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Santé Courville
de Waterloo

5305, Avenue Courville
Waterloo, QC
J0E 2N0
Tel: +1 (450) 539-1821
Fax: +1 (450) 539-1937

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Accredited by the:

Accredited by the : CQA

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